Policies & customer service

Clear terms at every project stage.

Find the customer rules that apply from quotation and approval through delivery, installation, warranty and after-sales service.

Customer documents

Policy library

Customer service, warranty, after-sales, charges, returns, shipping, website terms, disclaimer and privacy documents are collected here and linked to one another.

Customer Service Policy

KGI-CSP-F24-3.0

Read document →02

After-Sales Service Policy

KGI-ASR-F24-3.0

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Warranty Policy

KGI-WS-F24-3.0

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Service Charges

KGI-SCS-F24-3.0

Read document →05

Returns & Cancellation Policy

Current website policy

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Shipping Policy

Current website policy

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Terms & Conditions

Current website policy

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Disclaimer Policy

Current website policy

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Privacy

Current website policy

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