Returns & Cancellation Policy

Scope And Policy Hierarchy

This Policy applies to customer requests to cancel an order or return or exchange goods supplied by Kunju Global India LLP under the Naresh Safe Factory brand. It operates with the Customer Service Policy, the applicable Warranty Policy, the approved quotation, specifications, order confirmation and invoice. Transaction-specific accepted terms prevail where they lawfully differ from this general website policy.

Custom And Made-To-Order Products

Products manufactured, modified, finished or configured according to customer-approved dimensions, layout, colour, finish, accessories or specifications are custom-made for the relevant transaction and are ordinarily not eligible for return or exchange merely because of a subsequent change of preference.

Reported manufacturing defects, deficient workmanship, delivery discrepancies or other covered conditions shall be assessed under the applicable Customer Service Policy, Warranty Policy and governing law. This custom-product rule does not remove a remedy that is required for a genuine covered condition or under mandatory law.

Cancellation Before Manufacture Or Procurement

A cancellation request received before procurement, fabrication or customisation begins shall be assessed according to the approved quotation, order status, transaction terms and any work or commitment already made. The Company will communicate the applicable outcome after reviewing the order record.

Cancellation After Work Begins

After procurement, fabrication or customisation begins, cancellation is not automatic. The Company shall assess completed work, committed material, non-recoverable expenditure, customisation, recoverable value and the transaction-specific terms. Any settlement or refund lawfully due will be communicated after that assessment; no arbitrary standard penalty is imposed by this website policy.

Non-Custom Goods

If a transaction expressly identifies goods as standard, non-custom and return-eligible, the accepted quotation or order confirmation shall state the return window and conditions. No general return period is promised where the transaction record does not provide one. Goods must not be sent back without an authorised return instruction.

Incorrect, Damaged Or Deficient Supply

Visible delivery discrepancies or damage should be recorded at delivery and reported promptly. Apparent installation-related conditions should be reported within 3 calendar days from recorded installation completion. Manufacturing defects, deficient workmanship and latent covered conditions remain assessable under the Customer Service Policy and Warranty Policy; the 3-day installation window is not expiry of the entire warranty.

Assessment And Remedy

The Company may inspect the product and transaction record before determining eligibility. Where a covered condition is established, the Company determines the technically appropriate remedy, which may include adjustment, local repair, correction, affected-component replacement, replacement, refund or another remedy required by the applicable contract or law. A complete product replacement is not automatic for every valid complaint.

Refunds And Mandatory Rights

An approved refund will be made using the method and timing communicated for the transaction, subject to payment-provider processing and lawful deductions specifically supported by the transaction. Nothing in this Policy excludes rights or remedies that cannot lawfully be excluded. Requests may be submitted through the Contact Us page with the quotation, invoice or order reference.